Shipping Policy

Standard Shipping

Our standard shipping method guarantees delivery of your makeup products within 3 to 7 business days via Correos de Costa Rica. The cost of this service is ₡2,500.

Express Shipping:

If you need to receive your products faster, we offer an express shipping service with delivery in 1 to 2 business days. This service has an additional cost that varies by location.

Store Pickup

If you need to receive your products faster, we offer an express shipping service with delivery in 1 to 2 business days. This service has an additional cost that varies by location.

Return Policy

At Mariana Astúa Makeup, we strive to offer the highest quality beauty products. However, if you are not completely satisfied with your purchase, you can access our return policy, subject to the following conditions:

RETURN PERIOD:

You have 30 days from the date of purchase to request a return.

Return Process:

To initiate a return, please contact our customer service number at +506 6106-8446. We will provide you with the necessary instructions and, if applicable, a return shipping label.

Return and Exchange Process:

We do not offer direct exchanges on beauty products. If you would like a different product, we invite you to repurchase.

Product Condition:

Products must be unused, in their original packaging, and in perfect condition to be eligible for a return.

Refunds:

We do not issue refunds. The refund amount will be credited to you for future purchases in our store.

Ineligible Products:

We do not accept returns on products that have been opened or used.